Question & Answer

Question & Answer

If you have a question about our products, check whether your question has already been asked with our most frequently asked questions. We are happy to help you further, if your question is not listed, then send your question directly via our contact form. We will respond to your request as soon as possible!

Frequently Asked Questions

We place high demands on the quality of our animals. All our animals are checked during production, prior to delivery, by means of a strict quality control. Should there nevertheless be a defect to the animal, please contact our customer service immediately: info@animal-riding.nl
The order may be cancelled in writing (including by e-mail) within 14 days of delivery. In addition, the purchaser may cancel the agreement within 14 days of delivery of the ordered goods. Cancellations must be made in writing by letter or e-mail. Shipping costs for returning the order will not be refunded. The goods must be returned to: Animal Riding P.A. Drost transport, Spoorstraat 47-49, 4041CL Kesteren, The Netherlands Within the set term, timely dispatch of the withdrawal / cancellation of the goods to Animal Riding. In case of cancellation, you will receive a full or partial refund of the purchase price when all return conditions are met as described in the terms. The cost of returning the goods is at the expense of the buyer. The goods must be returned unused, in new condition and in the original packaging. Damage to the product or its packaging may result in a deduction from the total amount to be refunded. The same applies if returning goods are missing accessories or parts.  
No more than 10 animals can be ordered at any one time. Animal Riding reserves the right to limit the order quantity to a household quantity. For desired larger quantities, please contact info@animal-riding.nl  
The possibility to order from the Animal Riding shop, requires a minimum age of 18 years. Persons who have not yet reached the age of 18 cannot make orders without the consent of their legal representative.  
Prices are in Euro (EUR) and include VAT. Animal Riding BV reserves the right to change the prices. Prices do not include shipping costs, no shipping costs are charged for orders over € 100,- How can I pay? The purchase price can be paid by credit card ( Mastercard , Visa ), PayPal, Ideal or by bank transfer. When ordering in the shop, choose the desired payment method.  
If the ordered goods are in stock, the product is tested by quality control and sent to you after approval the same working day. This way you will usually receive the goods within 1-2 working days. Outside the EU, longer delivery times may arise as a result of possible customs inspections.  
You place an order in the online store in your shopping cart. You can send this order online. When we receive this order, you will receive an e-mail confirming receipt of the order and the order confirmation.

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